Privacy Policy — Excel Interior Remediation Services
Effective date: Monday, December 1, 2025
Excel Interior Remediation Services (“Excel,” “we,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or contact us.
We comply with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s PIPEDA, and we follow generally recognized privacy principles such as accountability, consent, limited collection, safeguarding, and transparency.
1) What this Policy Applies to
This policy applies to information collected through our website, including:
Website analytics and on-page tracking
Our contact form
Our customer review form
2) What Information We Collect
Depending on how you use the site, we may collect:
A) Information you provide
Contact details (e.g., name, phone number, email)
Message content and any details you include about your project
Review content you submit (and any name/location details you choose to include)
B) Information collected automatically (analytics & tracking)
IP address (may be processed in truncated/anonymized form depending on configuration)
Device and browser information
Pages visited, time on site, referrer URLs, clicks and interaction events
Approximate location (e.g., city/region level)
3) How We Use Your Information
We use personal information to:
Respond to inquiries and provide estimates or service information
Improve website performance, content, and user experience
Understand site usage through analytics and tracking
Maintain security, prevent fraud, and troubleshoot issues
Display or manage reviews (for example, to prevent spam or abusive submissions)
We collect, use, and disclose personal information only for purposes a reasonable person would consider appropriate in the circumstances.
4) Cookies, Analytics, and On-page Tracking
We use Google Analytics and may use other on-page measurement tools (e.g., performance monitoring, conversion/event tracking). These tools may use cookies or similar technologies to collect information about how visitors use the site.
You can control cookies through your browser settings and, where available, you may opt out of Google Analytics using Google’s opt-out browser add-on.
Where consent is required under applicable law, we will obtain consent before using non-essential cookies/tracking.
5) How We Share Information
We do not sell your personal information.
We do not share or sell your email address to third parties for marketing.
We may share information only in limited situations, such as:
Service providers who help operate our website and analytics (e.g., hosting, form delivery, analytics vendors) under confidentiality and security obligations
Legal and safety reasons (e.g., if required by law, court order, or to protect rights and safety)
6) Data Storage and Cross Border Processing
Our website and service providers may store or process information outside of Canada (for example, when using third-party analytics or hosting tools). When information is processed outside Canada, it may be subject to the laws of that jurisdiction.
7) Retention
We keep personal information only as long as necessary for the purposes described above, including to respond to you, maintain records, meet legal requirements, and resolve disputes.
8) Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, to reduce the risk of loss, misuse, unauthorized access, or disclosure.
No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices.
9) Your Rights (Access, Correction, Withdrawal)
You may request:
Access to the personal information we hold about you
Correction of inaccurate information
Withdrawal of consent (where applicable), subject to legal or contractual restrictions
To make a request, contact us using the details below.
10) Third Party Links
Our website may include links to third party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.
11) Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12) Contact Us (Privacy Requests)
Excel Interior Remediation Services
Attn: Privacy Officer
Email: privacy@excelremediation.ca
Phone: +1 (250) 267-1897
Mailing Address: 1802 Fox Mountain Road, Williams Lake BC, V2G 5B2